Self Storage FAQ

- Each facility operates with a slightly different schedule and it is best to contact the facility you are interested in to find out the most convenient time for you. Some facilities open as early as 4:00AM and close at 10:00PM. Contact us for the facility nearest you.

- Indoor units are located inside of a building on the property and are located in buildings with wide hallways and have great lighting inside. All of our units are on the ground level. Indoor units are ideal for storing items that involve several boxes that you can carry to and from your vehicle and that don't take up as much space as drive up units. They have 8' high ceilings so you can maximize space in the unit. The doors on these units are more of a traditional entry/exit door.

- Outdoor units are on the ground-level and have drive-up access. The benefit of our outdoor drive up units is that you can store large, heavy items or equipment as you have the ability to load your belongings directly from a vehicle or truck. The other benefit is that some of these units can have large roll up doors similar to a nice sized garage for easy access. The best part of all is that ALL of our units are ground floor so you will never have to guess if you have to climb stairs or carry all your stuff up several levels to access your unit. What is a "roll up door"?

- Roll up doors allow you the same convenience as the motion of a garage door. The most common in self storage, roll-up doors have a latch that slides in and out of the frame allowing you to lift the door upward, maximizing the usage of your space. Locks are placed in the sliding latch for your protection. Our doors have been maintained meticulously and you will never find a damaged or broken door at any of our facilities.

- We will be carrying utility dollies, appliance dollies and furniture dollies
http://www.uhaul.com/RentalItems/

- You can reserve a U-Haul Truck online here or you can contact the facility manager by phone at the location where you wish to rent a unit.

- YES! At our Colorado Springs locations we have space for your RV, boat, vintage or second automobile, motorcycle and just about anything that you will want to store outside that you aren't using seasonally. We offer a state of the art security system to protect your valuable assets and our customer service personnel will be happy to assist you. You can contact us at the facility and stop in to see exactly where your vehicle or RV will be stored so that you have the peace of mind knowing it will be taken care of while you free up space at home.

- Yes. All of our locations offer a wide variety of boxes, packing supplies, tape, wardrobe boxes, bubble wrap and a whole lot more at very affordable prices. Check out our retail supplies for items that you might need while you are packing and storing your precious goods.

- We offer locks at our facility and no one else will have a key to that lock. We offer a variety of sizes and types of locks, and to ensure the highest level of security, we highly recommend the purchase of a disc lock or cylinder lock.

- All of our facilities have an electronic gate system that can only be opened by a code that is assigned to each individual tenant. You are the only one who will be allowed to access entry into the facility. You may be able to designate a spouse or someone else who will be able to have access providing you indicate this on your application prior to finalizing your agreement with us. Anyone who will have access to your unit will be required to show identification before entry if they do not have your code or access information. If you would like to add someone to access your unit, you must do this in person at our facility with the party who will require access. This person must have a government issued identification prior to approval by our facility manager.

- We want to make your storage experience a stress-free experience, including paying your bill. We offer the convenience of AutoPay. We can automatically charge your Mastercard®, Discover®, Visa®, or American Express® each month, or you can pay online in the Make a Payment section of our E-move website. If you don't wish to pay online, you can pay in person. We accept cash, checks or credit cards in our onsite offices during business hours.

- We accept several major credit cards, including MasterCard®, Visa®, or American Express®.

- Yes, paying your bill online is available in the E-move section of our website.

- We recommend insurance for all our customers. No one can predict what may happen to your treasured belongings whether you experience loss or damage as a result of storing your goods or extreme weather conditions. You are responsible for those items you store at any of our storage facilities and insurance for those items is your responsibility. We offer a convenient self-storage insurance option at the facility. In the event that you are already covered, a copy of the declaration's page must be available at the time of rental.

One of the following forms of identification

- government issued identification card
- drivers license
- passport
- military ID

- A 2-week written notice is required prior to vacating the unit. We ask that you stop by our office or send us written notice that you are vacating. Once we receive your notice, we will prorate your unused days (charge you only for the days you use) as long as it is received prior to your last month of renting with us. Please make sure that when you vacate that the unit is swept clean, your lock is removed and the facility manager has inspected your unit.

- This question seems like it may be the toughest to figure out but we have a solution! Check out our Size Guide on our website. And if you need more information or aren't sure about your size, we are here to help you. Call us using the phone number at the top of this page or email us to get the most information on how to store your goods and what size will be best for you.

- A drive up unit is one of our units that is easily accessed by a vehicle which is located outside. And we ONLY have first floor units at all of our facilities so you will enjoy knowing that you won't need to walk up flights of stairs or get into an elevator to move your stuff in and out of your unit.

- Our sizes range from 5x5 all the way to 20x35. We have a variety of sizes and square footage that will fit your need whether you are storing your goods or need outdoor storage. Take a look at our size guide that will assist you in deciding what will work for you or contact us to speak to one of our knowledgeable facility managers.

- You will need to contact the facility to speak to one of the leasing agents or the facility manager. Please have your identification with you and stop by the facility and we will do our best to help you. Remember, you are the only one who has your access code and we do this for your protection as well as our other customers.

- We are happy to assist you with providing a larger unit if one is available. We only ask that you leave the unit in the same condition as it was rented. There may be an additional cost to modify your lease with the new rate.

- There is lighting in each of the units but there is no power outlet for any other type of electrical. Additionally, we do not allow any heaters, generators, or any type of electrical outlets in the units.